Agent Engineer
$100 - $500 / task
Verified partner opportunity
Pay listed by partner
We are seeking a Senior Software Engineer specializing in ServiceNow Legal Service Delivery to design, develop, integrate, and support secure legal-service solutions.
We are seeking a Senior Software Engineer specializing in ServiceNow Legal Service Delivery to design, develop, integrate, and support secure legal-service solutions. This hands-on engineering role will partner with Legal, Compliance, Privacy, Risk, Security, and Digital & Technology teams to deliver governed legal request, matter, engagement, knowledge, document, workflow, integration, reporting, and AI-enabled service capabilities.
Official job description checked 2026-10-24:
About the Role
We are seeking a Senior Software Engineer specializing in ServiceNow Legal Service Delivery to design, develop, integrate, and support secure legal-service solutions. This hands-on engineering role will partner with Legal, Compliance, Privacy, Risk, Security, and Digital & Technology teams to deliver governed legal request, matter, engagement, knowledge, document, workflow, integration, reporting, and AI-enabled service capabilities.
What You'll Do
Legal Service Delivery Engineering
Design and configure ServiceNow Legal Service Delivery solutions for legal requests, matters, legal practices, engagements, playbooks, knowledge, document workflows, workspaces, portals, and enterprise integrations.
Develop secure, reusable platform components using Flow Designer, Integration Hub, App Engine, JavaScript, Glide APIs, Business Rules, Script Includes, UI Policies, ACLs, and scoped applications.
Ensure solutions are scalable, secure, auditable, supportable, and aligned with platform standards and legal-operating requirements.
Delivery, Operations & Engineering Quality
Contribute to solution planning, technical design reviews, release management, upgrades, production support, risk remediation, and technical-debt reduction.
Apply development, testing, documentation, security, data-quality, integration, and analytics standards throughout the delivery lifecycle.
Monitor solution performance, troubleshoot complex issues, support operational stability, and implement continuous improvements.
Legal Stakeholder Collaboration
Partner with Legal Operations, Compliance, Privacy, Risk, Security, Procurement, Finance, and business teams to translate requirements into technical solutions.
Collaborate with architects, product owners, analysts, administrators, engineers, scrum teams, and implementation partners.
Communicate technical decisions, dependencies, risks, delivery status, and solution outcomes clearly to technical and business stakeholders.
AI-Enabled Legal Services
Implement governed use cases using Now Assist, Virtual Agent, AI Search, Predictive Intelligence, AI Agent Studio, Now Assist Skill Kit, and Build Agent within legal-service workflows.
Develop solutions for intake, triage, summarization, knowledge discovery, routing, agent assistance, and workflow automation.
Apply human oversight, access controls, testing, monitoring, auditability, and measurable quality standards to AI-enabled legal capabilities.
What You'll Bring
Technical Skills
Strong expertise in ServiceNow platform architecture and Legal Service Delivery or comparable enterprise legal-operations workflow solutions.
Working knowledge of legal request intake, matter management, legal practices, engagements, knowledge, document workflows, portals, workspaces, reporting, and integrations.
Strong understanding of ServiceNow security, ACLs, roles, groups, data governance, Integration Hub, REST/SOAP APIs, Flow Designer, App Engine, Performance Analytics, and platform operations.
Ability to govern JavaScript/Glide development, scoped applications, ATF, CI/CD, upgrades, performance, architecture, and technical standards.
AI & Automation Skills
Now Assist: configure and apply generative AI capabilities to relevant module workflows and user experiences.
AI Agent Studio: design, configure, test, and govern task-oriented AI agents for enterprise use cases.
Virtual Agent: build conversational experiences, topics, routing, and self-service journeys.
Predictive Intelligence: apply classification, similarity, clustering, and routing models to improve service operations.
Now Assist Skill Kit: extend and tailor Now Assist skills for business-specific scenarios and governed outcomes.
AI Search: configure search sources, relevancy, content experiences, and actionable knowledge discovery.
Build Agent: use agent-assisted development capabilities to accelerate governed ServiceNow solution delivery.
Certifications
ServiceNow Certified System Administrator (CSA) required.
ServiceNow Certified Application Developer (CAD) preferred.
Relevant ServiceNow Legal Service Delivery training or implementation credentials preferred where available.
Relevant ServiceNow Now Assist, Virtual Agent, or AI micro-certifications are advantageous.
Qualifications
Bachelor's degree in Computer Science, Engineering, Information Technology, Business, Legal Operations, or a related field; advanced degree is advantageous.
8-10 years of ServiceNow experience, including hands-on design, development, integration, testing, support, and continuous improvement of enterprise solutions.
Demonstrated experience collaborating with technical teams and strategic stakeholders in a global, matrixed environment.
Experience delivering solutions for Legal, Compliance, Privacy, Risk, Security, or similarly controlled business functions.
Behavioral & Team Skills
Strong business acumen and ability to translate business requirements into secure, scalable ServiceNow solutions.
Excellent analytical, troubleshooting, written, verbal, and stakeholder-management skills.
Ability to work across product, engineering, business, security, and operations teams in a matrixed environment.
Proactive ownership, delivery focus, and commitment to engineering quality, documentation, and continuous improvement.
Must-Know Areas
Area
What We Expect
Legal Service Delivery
Legal intake, requests, matters, practices, engagements, playbooks, knowledge, documents, portals, workspaces, and reporting.
Platform Engineering
Hands-on solution design, secure development, integrations, testing, upgrades, production support, risk remediation, and technical quality.
Security & Confidentiality
Least privilege, segregation, ACLs, auditability, retention, privacy, confidentiality, and secure handling of legal information.
AI Governance
Responsible use of Now Assist, AI agents, Virtual Agent, Predictive Intelligence, Skill Kit, AI Search, and Build Agent with human oversight.
Integration & Data
Secure integration patterns, data ownership, master data, document systems, identity, notifications, analytics, and downstream platforms.
Stakeholder Collaboration
Clear technical communication, requirements translation, delivery coordination, issue resolution, and cross-functional alignment.
Confirm current eligibility, workload and final terms with Turing. Referral rewards are separate from applicant compensation.
Compensation is not stated in the current feed. Confirm the rate and workload before accepting an assessment or project.
Use your CV to find relevant roles on HumanitApp. This is separate from a partner application.
Match my CV →Optional role alerts from HumanitApp. Subscribe only if you want weekly emails.
Get weekly role alerts →Before you apply
Compensation is not stated in the current feed. Confirm the rate and workload before accepting an assessment or project.
Yes. The button opens the exact verified Turinglisting using the referral URL published for this role.
No. HumanitApp independently curates the opportunity. The partner platform manages applications and hiring decisions.
No. Choose the primary Apply action to continue directly without giving HumanitApp your name or email address.